Terms & Condition

Welcome to orchidfairy!

These terms and conditions outline the rules and regulations for the use of Orchid Fairy Website, located at https://www.orchidfairy.com. and all related sales channel like whatsapp, or instagram.

By accessing this website we assume you accept these terms and conditions. Do not continue to use orchidfairy if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Products and images

  • All products are listed on this website are replica products and images used for reference purposes so the actual product may slightly different from show as pictures.
  • Please note that size may be due to varying the model height and actual customer height.
  • Product color may be slightly different from images due to the lighting of the photography.

Order Conformation

No order should be processed without confirmation call. All orders punched by customer will get confirmation call within 24 working hours ,Customer can ask more information from our confirmation executive regarding product even they can demand for real images or more images about ordered product. whatever availability of images will be provided to the customer.
Our executive are trying best to reach you as soon as possible to customer to confirm call on provided number in the orders .

✨Orders once placed cannot be cancelled.
✨The product can be exchanged only if it is defective or damaged along with the unboxing video.
✨No complaints are accepted without Unboxing video
✨Refund amount can be used for purchase only.

Exchanges Only
Exchange:

  • As we told we are trying to deliver the best product to you, still if you received damaged or defected product, we can ensure exchange with another product which is similar or higher price with current product price (balanced price customer have to pay).
  • Exchange is allowed only once. 
  • Coupon is not applicable on exchange order.

Below steps you have to follow for get exchange about your product.
Step 1) Mail Us on: support@orchidfairy.com
Step 2) Mention Order No, Registered Mobile No  or Packaging slip image  as mail attachment. on additional attach product image or video about focusing product issue.
Step 3) : Kindly make opening video of (5 min. atleast. edited vdo are not valid) the parcel to verify product defect and damage, wrong product delivery issue.

Step 4) Once our support team will satisfied with your concern ,they will initiate exchange process.(action should be taken 24 working hours) 
Step 5) Customer have to dispatch product  from their side and mail us delivery slip , tracking ID and tracking link. 
Step 6) Once our Exchange team received product. will dispatch exchanged product to customer.

Note: What should be not consider as damaged and defective or wrong
Products and images .

Note: Kindly make opening video of the parcel to verify product defect and damage, wrong product delivery issue.

Products and Images

  • All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.  
  • Please note that size may be due to varying the model height and actual customer height.  
  • Product color may be slightly different from images due to the lighting of the photography. 

General: 
Please note that there may be slight variations in the color of the item you receive as compared to the product picture on the website. While the actual color depends on fabric dyes and the weather, the colors seen on the monitor will change according to the resolutions, camera and settings. Hence, the slight difference. 
Embroidery: 
Embroidery, Patch work and Thread work may have slight irregularities. It adds to the unique charm of this exquisite piece. Turn the garment inside out before washing to avoid abrasion. 
Woven: 
Missing yarn, slubs and uneven yarn contrasts are general phenomenon in woven products, this is natural outcome and inherent characteristics of weaving procedure which makes it style peculiar. 
Hand Prints: 
Hand Printed articles have their own minor imperfections, and that’s what sets them apart and makes them unique. The traditional dyeing and printing process may result in slight color bleeding at the first wash. Since these are not machine printed, there is a certain rawness in the designs that add to the beauty of your ordered outfit. 
Woven Motifs: 
Design may have slight variation. 
Beads & Sequins: 

While our crafts persons and tailors create every attire with the utmost diligence, the ones with beads and sequins are always the most daunting. Beads and sequins have a tendency to fall off the fabric, even with the best of handling. Losing a few beads or sequins does not affect the overall look of the attire, and cannot be noticed even under scrutiny. So don’t worry and shine away! 

Executive Call and interaction
Orchidfairy Executive can use thier  psudo name when they interacting with customers on call, mail or any business related communication for internal employee privacy policy.  
When orchidfairy executive say its a same product they are trying to say in the sense of replica products is same.

Cookies
We employ the use of cookies. By accessing Orchidfairy, you agreed to use cookies in agreement with orchidfairy Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License
Unless otherwise stated, orchidfairy and/or its licensors own the intellectual property rights for all material on orchidfairy. All intellectual property rights are reserved. You may access this from orchidfairy for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from orchidfairy
Sell, rent or sub-license material from orchidfairy
Reproduce, duplicate or copy material from orchidfairy
Redistribute content from orchidfairy
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Orchidfairy does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Orchidfairy ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, orchidfairy shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Orchidfairy reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant orchidfairy a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Orchidfairy; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to orchidfairy. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Orchidfairy logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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